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Lucy Westcott, Total Communication Officer
Community Learning Disability Team
86 Denmark Villas, Hove, BN3 3TY
Tel. 01273 295121
Fax. 01271 295135

(note: Lucy's working days are Thursdays & Fridays)



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Useful Documents

Information to be used on Trains from Southern Railways

Southern Easy Read travel information booklet - All about how to book assistance at the station and throughout the journey, how to get help, what Southern policies are and information about accessibilty.

Communication Guide - An A4 sheet that is held at the station to aid communication. It has pictures on it that people can point, such as toilets, lifts. It can also be printed from the website and carried by passengers if they would like to confidence to know they have it with them and can use it at any time.

Travel Support Card - A small foldingt card on which an individual or support worker/carer can write informaiton to support passenfers journey, such as destination, communication difficulties, emergency contacts, health issues, special instructions etc.

'Ten Top Tips for Travelling by Train' listed on www.bigbridgewestsussex.org. As part of this Southern Railways have worked with The Big Bridge to produce a handy guide to Top Tips when travelling by train. This can be viewed on www.southern railway.com/easyread.

Previous Advisory Group Meeting Notes and Papers


Please note this meeting is now The Total Communication Group Workshop.

This is held every 2 months and showcases different communication issue of resource.

Look out for the latest information under ' Total Communication Project News'

Archive Information

Total Communication Archive Posts



Total Communication

Total Communication

On This Page:






What is Total Communication?

Total Communication is the term used to describe the use of pictures,objects,signs,gestures and spoken word to enable people to express themselves and understand what is being said.

It is evidence based and has many methods in addition to easy read/accessible communication, which only targets people with a mild/moderate Learning Disability. The majority of people with a learning Disability in Brighton and Hove require additional communication supports in the form of Total Communication approaches.

Total Communication is about


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January 2014


Here is a link the Royal College of Speech and Language Therapists document 5 Good Communication Standards


March 2012


Brighton & Hove Intensive Interaction Special Interest Group

The Intensive Interaction Training Team has set up a Brighton & Hove
Intensive Interaction Special Interest Group.
Meetings are held every 2 months and are open to people who have
attended the one day Intensive Interaction training Course provided by
Brighton & Hove City Council.
The meetings are an excellent opportunity to:

  • Ask Questions
  • Share Good Practice
  • Feed back on how Intensive Interaction is being implemented within services
  • Access Support and the chance for further regional networking

If you think your services would benefit please contact Diane Skudder at
the Community Learning Disability Team on 01273 295550 or email
The next meeting of the Brighton & Hove Intensive Interaction Special
Interest Group meeting is on:

  • 25th April 2pm at Denmark Villas
    The theme will be barriers to Intensive Interaction




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March 2012

Please note change of workshops!

TC Workshops 2012

Date Where When Workshop
29 March 2012 Avondale Centre 3.25 -4.30 pm Intensive Interaction
31 May 2012 Avondale Centre 3.25-4.30 pm Talking Mats
26 July 2012 Avondale Centre 3.25- 4.30 pm Art Therapy
27 September Avondale Centre 3.25 - 4.30 pm Sensory Integration
29 November Avondale Centre 3.25 -4.30 pm Assistive Technology

Everyone is welcome, email lucy.westcott@sussexpartnership.nhs.uk to book as places are limited.

February 2012

Good to see those of you who came to the first workshop of the year on 2 February; those of you who couldn't make it - you were missed!

Here's a quick update:

We watched East Sussex's Total Communication DVD - it's a brilliant film about the Total Communication approach and different resources - really informative and inspiring.

A copy of the DVD will be included in the new Total Communication Resource pack which East Sussex will be marketing this year - watch this space for more information on when….

What are the TC workshops?
  • The workshops are held every 2 months.
  • They are about different communication resources or issues.
  • So far we've had workshops about Social Stories, Graphic Recording, Talking Mats, Intensive Interaction, Communication Passports, Makaton, Objects of Reference, Visual Timetables and Total Communication.
  • The workshops are for anyone who works with, cares for, or supports people with a learning disability.
  • Service users can come to relevant workshops.



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TC Charter Review meetings

March 2012


Calling all our brilliant Communication Champions!

Here are your meeting dates for the year:

Charter Review meetings 2012




22 March 2012

86 Denmark Villas

3 – 4.30 pm

17 May 2012

86 Denmark Villas

3 – 4.30 pm

12 July 2012

86 Denmark Villas

3 – 4.30 pm

13 September 2012

86 Denmark Villas

3 – 4.30 pm

15 November 2012

86 Denmark Villas

3 – 4.30 pm

These meetings are to support you in making sure your service is meeting the TC Standards.

February 2012


Our fantastic Communication Champions had their first meeting of the year on 19 January - great to see those who were able to come and sorry to miss the ones who couldn't be there - here's a quick summary:

  • We talked about evidencing Standard 1 in your services by creating a Communication Policy.
  • Standard 1 is: 'Services know about the Communication Bill of Rights. These are rights about communication. Services agree with what the Bill of Rights says'.
  • 4 services are working on their Standard 1 at the moment and will be bringing their draft policies with them to share at the March meeting.
  • We've put together some Communication Policy Guidelines to help you get started – click here: Commmunication Guidance Guidelines_


January 2012


Go for GOLD!

TC Charter recognition for your service…

This year we are awarding certificates to services to recognise your hard work implementing the TC Standards.

If your service is achieving 3 Standards or more you can apply for a Standard Review – it’s as easy as 1, 2, 3:

  • Email me on lucy.westcott@sussexpartnership.nhs.uk or tell us at a Charter Review meeting when you’re ready to go for your award.
  • We will arrange to come and look at your communication folder (or whatever method you’re using to document your evidence) and see the standards in practice at your service.
  • We will award you a certificate for display at your service:


    • Bronze Award – 3 Standards
    • Silver Award – 6 Standards
    • Gold Award – all 10 Standards

You will also get a jpeg of the relevant award logo to use on all your service documents, leaflets, posters etc AND a list of achievers will be posted on this website.

Charter sign ups so far…..


We now have 18 Communication Champions across Brighton & Hove implementing Total Communication in 11 services!

Services signed up to the TC Charter are:

  • Outreach 3way
  • Grace Eyre Foundation
  • Brighton & Hove Day Options – Wellington House, Buckingham Road, Belgrave Centre, Albany View, Connaught Centre
  • Brighton & Hove Residential Services – Windlesham Rd, Preston Drove, Beaconsfield Villas, Leicester Rd, Old Shoreham Road
  • Care Management Group
  • Southdown’s Housing Association
  • St John’s College
  • Brighton & Hove Workforce Development Team
  • Brighton & Sussex University Hospitals (BSUH)
  • Brighton & Hove Community Support Team
  • Beach House, BHCC Respite Service


What is the TC Charter?


The Total Communication Charter is a set of 10 standards to help support people with learning disabilities and their carers to communicate as effectively as possible.

How does it work?

  • Service providers sign up to the Charter and commit to implementing the Total Communication (TC) Approach in their service.
  • Each service nominates a Communication Champion who is responsible for co-ordinating the implementation of TC in their service e.g. finding out which service users need communication passports and ensuring they are supported to make one.
  • The Communication Champion fills out monitoring forms and documents evidence of TC in action at their service.
  • Progress is reviewed through the nominated Communication Champions at bi-monthly Charter Review meetings.
  • If the standards are met the service is awarded a certificate of achievement and the right to use the Total Communication graphic device on their documents.



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Total Communication Champions

Click on this link for more about the Total Communication Charter:

What is the Total Communication Charter

If you'd like to know more about the Total Communication Charter, or if you'd like to know more about either meeting contact Lucy Westcott, TC Project Officer, lucy.westcott@sussexpartnership.nhs.uk

  • Anyone interested in promoting total communication is welcome to come to our meetings.

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    Useful Websites, Services and Resources

    Useful Websites

    clear for all Clear for all

    Aiga symbol signs Aiga symbol-signs

    Devon council Devon County Council Total Communication

    through the maze Making Information Easy project

    Plain English this website has many free guides to making documents with plain English

    NHS Portsmouth Portsmouth’s fantastic accessible information website



    Services & Resources

    Change logo Change launched their new picture bank in February 2011

    Dorset People First

    Mayer Johnson

    Enabled London

    Gloucestershire Total Communication offers training courses in communication and has picture and symbol banks (click on 'CD Contents') and a helpful bank of corporate logos (click on 'Logo Images') you can use.

    Inspired Services Inspired Services, free clip art collection

    Otherness creative support to the community: design for web, print and audio

    Say It Works website a life skills and social issues CD Picture Library

    Working With Words

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    this page was last updated on: 28th March 2012